Faqs
FAQs
Product
What materials are commonly used in clothing?
Cotton: Soft, breathable, and versatile.
Polyester: Durable, wrinkle-resistant, and quick-drying.
Wool: Warm, moisture-wicking, and insulating.
Silk: Luxurious, lightweight, and smooth.
How do I choose the right size?
Size Charts: Refer to the brand's size chart for measurements.
Fit Preference: Consider whether you prefer a loose or fitted style.
Try Before You Buy: If possible, try clothes on or order multiple sizes for comparison.
What materials are used in your jewelry?
Rhodium-Plated: Often used on white gold to enhance shine and prevent tarnishing.
Oxidized: A finish that gives metal an antique or vintage look.
Orders
How do I place an order?
Browse the website or store, select your desired items, choose the size and quantity, and click “Add to Cart.” Then, proceed to checkout and follow the prompts to enter your shipping and payment information.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and link to monitor your package.
What should I do if I receive a damaged or incorrect item?
Contact customer service immediately with your order details and any photos of the damaged or incorrect item. They will guide you through the return or replacement process.
When can I expect my order to arrive?
Delivery times depend on shipping options chosen at checkout. Standard shipping usually takes 3-7 business days. You can find estimated delivery times during checkout.
Payments
What payment methods are accepted?
Common payment methods typically include:
Credit and debit cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay or Google Pay
Other digital wallets or financing options like Afterpay, Klarna, etc.
How do I request a refund for my order?
To request a refund, follow this process:
Check the return policy on the retailer's website.
Contact customer service and provide your order details.
Follow their instructions for returning items and obtaining your refund.
Are there any fees associated with my payment method?
Some payment methods may incur transaction fees, especially for international transactions. Check the specific payment policies or contact customer service for detailed information.